Thank you for shopping at Madison Eyewear. Most answers to general questions can be found here.


Do I need to register before placing an order?

No, you do not need to register before placing an order. You can choose to check out as a guest or checkout via Amazon, PayPal, Or Apple Pay using your account information.

How do I reset my password?

Click the “forgot my password” link next to the login button.

How do I update my account information?

Once you log in to your account using your username and password, you will be able to click on your account overview and update your information.


Which payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, Apple Pay, and Google Pay.

When will I receive my order?

Most orders placed before 1pm EST are shipped same day. Once your order has been shipped you will receive an email with the tracking information.

Why was my order was cancelled?

1. We were unable to verify your billing information
2. Item(s) in your order are unavailable


What if my package arrives damaged?

We are committed to providing excellent service and we pride ourselves in customer satisfaction. If your package arrives damaged and the contents are affected please contact us at cs@ or CLICK HERE

What should I do if my package doesn’t arrive?

Please track the movement of your package and any notes left on the respective shipping carrier site. If you are unable to locate your package please contact us at cs@ or CLICK HERE

Do you ship Internationally?

Yes, Please see our Shipping Policy

Do you provide tracking info for packages?

Yes, every package is shipped via a trackable method. Once your package has been shipped a shipping notification will be sent via email and will include the related tracking information. To track your order CLICK HERE